Agent workspace
Lead records, history, scripts and next actions together in a clear interface.
Call-centre solutions
SITE MAGIQUE / Call-centre solutions
People at the other end.
Organise campaigns, distribute leads and track outcomes in an interface designed for call centres. We adapt the tool to your team and existing telephony setup.
Custom proposal · Remote collaboration worldwide
YOUR AGENT WORKSPACE
SA
CONTACT RECORD
Samir A.
Appointment booking campaign
NEXT STEPQualify the request
AGENT SCRIPTListen. Understand. Guide.
◷ Callback✓ Outcome↗ Follow-up
A solution for your businessScope defined together
Clear project milestonesReview progress with your team
A dedicated contactFrom discovery to delivery
Your everyday work
A project grounded in your reality
Prospecting, qualification, appointment booking and customer follow-up each have their own rules. Agent and supervisor screens are designed around your statuses, scripts and operational goals.
Tell us about your needs ↗What we define together
- A clear scope and itemised proposal
- Deliverables reviewed with your team
- Checks for the agreed user journeys
- Handover and an identified support contact
The scope
Every stage of the conversation
Modules and services are selected together and detailed in your proposal.
Campaign management
File imports, segmentation, agent assignments and campaign organisation.
Lead distribution
Assignment rules, duplicate handling and lead tracking tailored to your operation.
Outcomes and callbacks
Custom statuses, notes, appointments and reminders for consistent follow-up.
Supervision and reporting
Agent activity, campaign results and indicators defined with your managers.
Telephony integration
Connection to your compatible telephony provider where its APIs allow it and the proposal includes it.
Our approach
From the first conversation to delivery
- 01
Discovery
Your goals, users, constraints and priorities.
- 02
Design
Journeys and deliverables to review before production.
- 03
Implementation
Development or setup, with progress reviews.
- 04
Validation & delivery
Checks, your approval, deployment and onboarding.
FAQ
Your questions, answered
Is telephony included?
Management software and telephony are scoped separately. Compatible providers can be integrated; subscriptions, phone numbers and calling costs are specified in the proposal.
Can agents make manual calls?
Yes. The workspace can manage records, outcomes and callbacks without automatic dialling.
Can each agent have limited access?
Yes. Permissions can be defined by role, campaign and team so people access the information needed for their work.
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